babelforce offers simple, intuitive customer service software that enables enterprise businesses to flexibly manage automation, adding profound efficiencies to customer experience processes. Through the simple integration of existing systems, their platform makes customer service fast, affordable and far more effective. The team around Pierce Buckley, Christian Förster, and Timo Friedl has achieved major growth in the past two years with customers such as Marley Spoon, VidaXL, Emesa, Homeday, and EnBW.
“babelforce aims to lead in a huge and growing market of customers’ interactions. We love the passion of the team as much as their customers love the simplicity of their products”, says Dr. Jan Myszkowski, Managing Director at Hannover Digital Investments.
The funding totalling 4 million Euros will be used to expand babelforce’s reach by scaling up the key sales and development teams, as well as supporting internal automation to support customer onboarding and retention. In addition to the main investors EnBW New Ventures (ENV) and IBB Ventures, Hannover Digital Investments joined as a new investor.